Securing infrastructure, and streamlining IT operations.

I’ve spent making sure technology, processes, and people work together seamlessly. As I move toward operations leadership, I bring a distinct combination: deep hands-on technical understanding paired with the management capability to lead teams, control budgets, and drive operational stability.

Operations & Delivery

Keeping day-to-day services running smoothly, efficiently, and to high standards.

  • Managing service workflows, incident management, and day-to-day IT operations.

  • Defining and maintaining service level agreements (SLAs) and escalation processes.

  • Tracking operational health through performance metrics, reporting, and adoption KPIs.

  • Process optimization and driving smarter, streamlined ways of working across multi-site environments.

Leadership & People

Bringing out the best in technical teams and building collaborative relationships.

  • Mentoring, training, and developing junior engineers and service desk team members.

  • Leading technical projects and platform deployments from concept to completion.

  • Bridging the gap between technical teams, external vendors, and business stakeholders.

  • Fostering a positive, dependable, and solutions-oriented team culture

Strategy & Planning

Looking beyond immediate fixes to align technology with business growth.

  • Shaping, owning, and executing strategic IT and operational roadmaps.

  • Aligning infrastructure investments and platform choices with long-term business goals.

  • Proactively evaluating modern technology to eliminate bottlenecks before they impact operations.

Budget & Vendor Management

Maximizing value, controlling expenditure, and keeping suppliers accountable.

  • Overseeing IT procurement, licensing lifecycle management, and contract renewals.

  • Managing department budgets and enforcing compliance across software and hardware assets.

  • Negotiating with external vendors and evaluating third-party solutions to optimize costs.

Risk, Security & Governance

Protecting business data and maintaining compliance across all platforms.

  • Managing operational risk, disaster recovery, and business continuity planning.

  • Overseeing security frameworks including Cyber Essentials, MFA, and endpoint protection.

  • Executing technical audits and maintaining strict governance standards across cloud and on-prem systems.

Technical Foundation

  • Networking & Connectivity: LAN/WAN architecture, routing & switching, VLAN segmentation, next-gen firewalls, VPNs, and multi-site connectivity.

  • Cloud & Identity: Microsoft 365, Azure Active Directory / Entra ID, Intune/Endpoint Manager, and Cloudflare.

  • Security & Protection: EDR/MDR, Conditional Access, email filtering, and threat monitoring.

  • Servers & Storage: Windows Server administration, VMware vSphere, Hyper-V, and SAN/iSCSI storage setups.