Senior Infrastructure Engineer

Select Car Leasing | Nov 2025 – Present

Overseeing corporate network infrastructure, platform governance, and strategic IT operations across multiple business locations.

  • Network Operations & Architecture: Administer enterprise LAN/WAN environments, managing routing, switching, VLAN segmentation, and WAN connectivity across multi-site locations to guarantee uptime, speed, and security.

  • IT Strategy & Roadmaps: Define and maintain the strategic IT roadmap aligned with organizational goals, recommending new integrations and platform capabilities to maximize business value.

  • Governance & Vendor Management: Oversee department-wide license procurement, renewal compliance, and act as the primary liaison between business stakeholders, technical teams, and third-party vendors.

  • Service Operations & Metrics: Establish service workflows, incident SLAs, and platform adoption KPIs to measure infrastructure performance and drive continuous optimization.

Infrastructure Engineer

Cybit | May 2024 – Nov 2025

Delivered client network deployments, server infrastructure, security audits, and project delivery for a leading IT managed service provider.

  • Network Deployments & Audits: Conducted site audits and executed on-site installations for client network platforms, including next-generation firewalls, switches, routers, and wireless access points.

  • Leadership & Mentorship: Mentored junior Service Desk team members, led technical training, and conducted root-cause analysis to resolve complex incidents.

  • Security & Infrastructure Modernization: Executed security audits to implement network defense best practices, collaborating with account teams to design client infrastructure modernization proposals.

  • Systems & Cloud Administration: Administered Windows Server infrastructure (Active Directory, Group Policy) alongside Azure virtual environments.

Senior IT Field Engineer

Cybit | June 2023 – May 2024

Provided high-level remote and on-site engineering support, managing critical support requests and infrastructure deployments.

  • Field & Network Operations: Delivered rapid on-site and remote technical resolution for network infrastructure, server setups, and user endpoints across mobile operational teams.

  • SLA & Incident Resolution: Diagnosed complex technical issues, ensuring incident resolutions aligned strictly with service level agreements (SLAs).

  • Asset & Compliance Management: Managed hardware, software, and licensing inventory systems to maintain accurate resource availability and audit compliance.

IT Field Engineer Apprentice

Cybit (formerly Technique IT) | Feb 2022 – June 2023

Built foundational technical expertise through a formal networking apprenticeship while supporting multi-client IT service desk operations.

  • Frontline Support: Managed incident classification, diagnostic troubleshooting, and end-to-end resolution for incoming hardware, software, and connectivity requests.

  • User Enablement: Walked end-users through system functions and software workflows, communicating technical solutions clearly in plain English.

  • Qualification: Successfully completed the QA Information Communication Technician (Network) apprenticeship program.

Early Technical Background

  • BA Audio Production (Honours) | SAE Institute / Middlesex University (2015 – 2018)

  • Studio Engineer & Performing Arts Technician (2015 – 2018) — Developed early hands-on mastery in signal flow, hardware diagnostics, cable management, and venue AV operations prior to entering corporate IT.

Early Operations & Customer Experience

  • Bus Driver | Oxford Bus Company (April 2019 – Feb 2021)

    Managed passenger safety, route scheduling under strict timelines, and customer communication across daily shifts.

  • Customer Assistant | Waitrose Oxford (Sept 2017 – Sept 2018)

    Provided frontline customer service, supported floor operations, and assisted team onboarding.